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Parent Topic: Getting Started with Configuring Devices
NI InsightCM Server implements authentication for devices as they come online and operate. If a device successfully connected to NI InsightCM Server, its status throughout the NI InsightCM web application, such as on the Device Configuration page, is Online. However, if a device fails a step in the authentication process, its status changes to report the issue. The following table lists the statuses that the NI InsightCM web application displays for devices, possible causes, and steps you can take to troubleshoot them.
|Tip Ensure you wait long enough for devices to download configurations, update the application, and/or reboot before troubleshooting or seeking support. Devices can require up to fifteen minutes to complete some operations.|
|Status on Device Dashboard||Possible Cause||Troubleshooting Steps|
|Offline||The device is in the process of rebooting.||Wait at least several minutes to see if the status changes.|
|The device was manually disabled via the Action menu item on the Device Configuration page.||Select Connection»Reset Connection from the Action menu on the Device Configuration page.|
|The device does not have connection information.||
Open the Device Configuration page, select the device, and then select Connection»Test Connection from the Action menu. The NI InsightCM web application returns one of the following messages:
|The device is not powered on or not connected to network.||
|Unconfigured||The device IP address is not configured and has never tried to connect to NI InsightCM Server.||To set the IP address, browse to the Device Configuration page»Hardware tab for the device and click the Edit Hardware button.|
|Unauthorized||The device does not have credentials that match what NI InsightCM Server expects.||
Select the device, and then select Connection»Test Connection from the Action pull-down menu. The NI InsightCM web application returns one of the following messages:
|UpdatingFirmware||The device is in the process of downloading firmware and rebooting.||
|UpdatingConfiguration||You saved the device configuration, or changes to the server triggered NI InsightCM Server to update the configuration on the device.||Wait at least five minutes after the last action you perform in the NI InsightCM web application to see if the status changes.|
NI InsightCM Server provides the ability to log important details about server and device operations so you can provide National Instruments Support with troubleshooting information. To log events that occur specifically during the provisioning process, enable the following tracepoints on the System page»Trace Logger tab. Refer to the help for the Trace Logger tab for more information about enabling tracepoints and accessing the logs they produce.
|Tracepoint Name||Tracepoint Description|
|Provisioning.StateChange||Reports changes in the status of a device, such as when the software configuration or application is out of date.|
Reports about device operations, such as acquisition triggers that fire and their cause.
|Authentication.Srptracing||Reports about operations related to authenticating device credentials.|
|Transceiver.Connections||Reports when devices connect, disconnect, or become authorized to connect to NI InsightCM Server.|